We're here to help you and your pet. Before contacting us please check if the following links answer your query.
For a change of address you may update via the telephone, online or in writing.
A change of keeper will only be accepted in writing or through an online account for security reasons. We have procedures in place to ensure that a transfer is legitimate and to try and prevent transfers when a pet is missing or has been stolen. Even if you do not have contact with the previous keeper, we will be able to handle this once the application is received.
There is more than one database in the UK for MicroChipped pets so it is advisable to have your pet's MicroChip number to hand before contacting us as it will enable us to help you more easily.
To find out more about updating details please click here to check the number and follow the further options.
There is more than one database in the UK for MicroChipped pets so it may be that your pet is not registered with us.
To check which database your pet is registered with you can search the MicroChip number here
A foreign registration will only be accepted in writing or through an online account.
To start the registration please click here and enter the microchip number to check the number then follow the further options.
There is a cost in providing, maintaining and developing the database service which we operate, particularly manning the database 24 hours a day. We receive no government funding for providing this service.
The price paid at the time of having the MicroChip implanted is for the MicroChip and implantation procedure. Only a very small proportion of this money is received by the database service.
It is also important to remember that we want to provide a database service for the entirety of your pet's lifetime and not just this year or the next - the charges we make help to ensure this happens.
We understand that some pet owners will need to update details more frequently than others which is why we offer the option to upgrade to PETtrac Plus - for more details click here.
More answers to commonly asked questions can be found on our FAQs page here
PO Box 190